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Credit Card Security
Online shopping could not be any easier. We have very strict policy on credit card security. My Party Planet uses the latest encryption technology, processed by HSBC Banks Secure Server.
My Party Planet accepts all major credit & Debit cards. We incur handling fee on each transactions by HSBC. Please note the total amount payable by you will be the same regardless of which credit or debit card used.
Security Information Policy
My Party Planet does not disclose any information to a third party. Once the order is placed the bank details are automatically transferred to the HSBC Bank secure Server. Even we don't get to see the customer's card details. Delivery details are forwarded to our warehouse to dispatch the order.
Prices
Please note the prices displayed are in pound sterling & inclusive of VAT. However if you are paying by a credit or debit card which is not in pound sterling please note your balance may vary by service & exchange rate charges, imposed by your bank.
Refund Policy
We want you to be completely satisfied with our products. If you wish to cancel your order please contact us immediately. If your order has been dispatched, you have 14 working days from the date on your receipt to return the goods in an unused and resale able condition, in their original packaging. Please note that My Party Planet does not refund any charges incurred for postage and packaging. Please also note no refunds are avaliable on overseas orders, tailor made costumes/mascots and personalised items such as personalised balloons.
Damaged Goods
The dispatchment of all our items is closely monitored. However, in an unlikely event the goods may have been damaged in transit, please contact us immediately to arrange a replacement.
Non- Stock Items
Our warehouse is equipped with 100% of the products we have on our website. If you have ordered an item, currently out of stock, we will contact you. You will have the choice to cancel your order, place a back order or chose an alternative.
Delivery
Same day dispatch
My Party Planet will despatch any credit or debit card order on the day of receipt, providing we received the order before 3pm (Monday- Friday). All orders received after 3pm will be dispatched the next working day.
Royal Mail Special Delivery
Standard order delivery will cost £4.95 to mainland UK addresses. All Standard delivery orders will be dispatched
via the Royal Mail Special Delivery Service.
My Party Planet can only deal with lost item after 21 days of posting.Please see Royal Mail Terms and Condition
on www.royalmail.co.uk
Overseas Deliveries
For items under 2kg deliveries to:-
Europe: £14.95
Rest of the world: £24.95
Heavy Goods
If your purchase exceeds 2kg weight, we will contact you and advice you of the postage and packaging charges.
Special Collection
All our 'Express Delivery' parcels have a signature upon receipt policy. If you wish to have your order delivered to your work, friend or neighbour's address, please specify in additional information when placing the order.
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